For more information please see our delivery and returns policy.
I haven’t received my order what do I do?
Please see our delivery and returns policy for more information on delivery times. Please keep in mind the maximum delivery timeframe and processing time when placing an order for a special event.
We provide a tracing number once your order have been send. Please check the tracking update here.
- If the latest tracking update places the package in your area, please call your post office.
- In the case of a package undelivered after the maximum delivery timeframe for your country has passed, please contact us, we will be investigating.
For international orders it can take up to 30 days including delays in customs. Do also make sure you check your emails and spam as we often contact you if your address is incorrect or your item is out of stock.
Do you ship worldwide?
We offer free tracked shipping worldwide for all orders above 35 euros.
For more information please see our Delivery and Returns page here.
Do I receive a tracking number?
Yes you Do.
You will receive a tracing number wether you choose the free shipping or the one with an insurance once your order have been shipped.
Please note that when choosing the standard free shipping we are not responsible in case of a lost of your parcel by the post office. That's why we advise choosing an insurance with your order. Please track via La Poste.
What if I put the wrong address?
Until we receive the item back from the wrong address we can't refund or resend it to you, this can take up to six weeks.
What type of payments do you accept?
You can pay as a guest or log in and register as a customer. The latter makes it easier for you to log back in and check your order information. You can pay by card or by paypal account. Scroll down and pay by card if you prefer. We accept all major credit cards your cards are billed in euros which will be exchanged into your local currency.
I need to change or cancel my order.
Please contact us as soon as possible as we often ship your orders within 48 hours and will endeavor to cancel your order. If it is a weekend we will see your email before we send on Mondays.
I haven’t received an order confirmation has my order been processed?
When you place an order you'll receive two emails from us; one to confirm your order and one to say it’s been shipped. If you haven't received them, please check your junk mail.
Can I exchange or return my items?
Yes you can on all non worn and non used items. Just contact us within 14 days via email@example.com and we will give you our returns information. You need to bare the return postage cost yourself.
I have received the wrong item or a faulty item.
Please contact us asap so we can rectify the situation.
Discount codes can’t be used in conjunction with other discounts. Please enter the code at end of your order before you check out.
How can I get a discount?
Sign up to our newsletter where we send out occasional offers or new item information. You can also follow us on
I am a blogger/ influencer and I would like to work with you.
Please do get in touch firstname.lastname@example.org and put your followers amount in the title. We love to work with new people.
I have sensitive skin what material or metals can I use?
We suggest getting your jewellery in Silver or gold. You can search for these metals on our site. People rarely have allergies to these but if you are concerned do get tested. We also have brass metal which is fine as fashion jewellery providing you don’t have any specific allergies.
How do I stop my jewellery from tarnishing?
It is best to keep your jewellery away from moisture and take off when bathing or washing up. If you want to improve the shine on metal jewellery or they have been worn a long time you can use specialist jewellery polish, you can find natural ones online. Or some people use lemon juice or even bicarbonate of soda to add some shine to their older pieces. Metals such as brass can tarnish according to the acidity of your skin or leave marks particularly after being in contact with moisture and perfumes, usually this happens with first wear and is then fine.